Credits and billing
Buy credits and confirm they reached your balance
Review the amount, payment method and purchase status.
Before you start
Only a company administrator can buy credits. Add a payment method in Billing first.
Follow these steps
Open Credits and review Balance, Waiting and What things cost for your account.
Under Buy credits, enter the quantity in the increments offered. Choose a payment method if more than one is available.
Read the amount due, any eligible promotion and any clearing-time message before selecting Buy.
Select Buy once and wait for confirmation. Check Purchases for the resulting status.
Confirm the balance changed when funds are available. Pending bank payments may not make credits available immediately.
The purchase and its status are visible in your account.
If something looks wrong
- Payment pending? Read its status instead of buying a second time to force a refresh.
- Balance differs from an example? Your account can have custom rates, grants, prior usage or pending charges.
RELATED WALKTHROUGH
Manage credits and payment settings
A narrated overview of this workflow using actual app screens and demo data. The written steps above cover this article’s specific task.
Synthetic voice narration. Captions are included in the video; an English caption track is also available.
Read the video transcript
Start with the payment method
Company settings, then Billing, is where you manage your payment method and authorization. Only the appropriate company administrator should make these changes.
Read your own account
Open Credits to review your balance, waiting work and purchase controls. Use the rates and offer shown on your own account. Company-specific pricing can differ.
Choose your reload settings
Auto-reload can buy more credits according to your saved preferences. Review the threshold, amount and daily limit. It still depends on successful payment.
Confirm the purchase
Buy once and wait for the result. Check the purchase status and balance. A bank payment may still be clearing; do not repeat a purchase just to refresh the screen.